• Award Winning Massage
• Intensive Facial (MLD face spa)
• Brazilian waxing

Deposits/Refund policies

• All deposits are non-transferable, non-refundable and non-exchangeable for cash.
• Full refund or transfer of treatment packages are allowed within 5 days of purchase, subject to a 10% administration charge of the refund or transfer value.
• Treatment packages are refundable for any unused portion based on the full price of each individual treatment within 5 days of purchase.
• All discounts, promotional or complimentary offers are not included in refunds.
• All promotional/discounted treatments are non-refundable, non-transferable and non-exchangeable for cash.

Package/Product/Gift voucher policies

• Clients are entitled to a 5 days cooling off period after purchases of packages/gift vouchers/products exceeding S$300 in value.
• All packages/gift vouchers validity is stated on the vouchers or sales agreements and is strictly non-transferable with no extension of expiry date. All packages are deemed utilized upon expiry date.
• All treatments are by appointment only. We would appreciate if you could call us one day earlier to cancel the appointment if you are unable to attend the treatment as the time is reserved for you only,  please understand that we will forfeit your packaged treatment if notice is inadequate or service is missed.
• For clients who cancel their appointment last minute, a one-time ‘No-Show’ record will be shown on their treatment record. After one ‘No-Show’, Revive will consider the second ‘No-Show’ as a utilized treatment.
• All products sold are deemed to be in good condition and without defects. There will be no cash refunds on products but we will allow exchange if the product is intact and deemed in good condition with the discretion of the management as final.

Confidentiality and Communication policies

• All information provided by clients is strictly confidential and for the purpose of completing sales transaction and internal marketing and billing.
• All clients are able to contact, file complaints or grievances via our email, telephone or fax machine.
• All complaints and grievances will be directed to the management in our complaint form and the management will resolve the matter within a maximum of 21 days upon receipt of complaint, not including Sundays and Public Holidays. All unresolved complaints will be channeled to the CASE Mediation Centre.
• All complaints can be directed to 61 Tras Street S(079000) Tel: 6222 0061 Email: revivewellness@singnet.com.sg

Payment/Price Policies

• Payment methods accepted are in Singapore currencies, nets and major credit cards.
• All product and packages are clearly stated on the products/price lists and are easily available over the counter.
• Discounted prices are clearly stated and made known to client before treatment.
• All prices quoted at the time of booking will be honoured and any changes in booking time thereafter will affect the price quoted.

Programme Policies

• Clients have to agree to take measurements before and after treatment solely for the purpose of result comparison.
• A programme plan will be set for clients and they will have to adhere strictly to the programme designed for them to achieve maximum result.
• Clients shall not hold Revive responsible for their failure to achieve the desired result if they have violated the above conditions.
• Revive reserves the right to use client’s testimony as their internal marketing and promotional material with their prior approval.

Locker Policies and Spa Etiquette

• All lockers are on loan for day use only. Clients use the lockers at their own risk and shall not hold Revive responsible for any losses or damaged caused to their belongings.
• Locker keys are issued to the client during their treatment and must be returned in good condition after use. Clients have to remove all personal belongings from the locker after use.
• All mobiles must be switched to silent mode upon entering the premises of Revive and should not be used during treatment.
• All clients must try to minimize noise level so as not to cause disturbance to other clients who are enjoying their treatment.
• Clients who breach the above conditions or behave unreasonably will be asked to leave the premises immediately.
• Clients who are deemed inappropriately behaved or dressed will not be allowed to enter the premises for treatment.

Consultation policies

• All clients should sought medical consultation and have verified with their medical personnel that they are medically fit to undertake any of the treatment provided by Revive.
• Clients must be fully aware and have agreed to abide to the terms and conditions above.
• Clients should not hold Revive or its staff responsible for any injuries or loss suffered during treatments or course duration.