Warranty & Service Policy

• The validity of our sales products and service is stipulated in our Sales Agreement.
• We implement a 5-day cooling period for packages, gift vouchers and products.

Refund, Exchange and Deposit Policy

• Clients are entitled to a 5 days cooling off period after purchases of packages, gift vouchers or products.
• Refunds or transfers of (unused) treatment packages is allowed on following terms:
• Request made within 5 days of purchase subject to administration fee of 5% charge of refund/transfer value or $50, whichever is higher.
• Refunds will exclude all discounts, promotional or complimentary offers, and used session.
• Partial refunds will apply to unused portion (based on full value of treatment) if request is made within 5 days of purchase with administration fee of 5% charge of refund or $50, whichever is higher.
• For partial refunds or transfer – complimentary or offers products/treatments attached to treatment package and utilized portion (treatments) will be charged and deducted according to regular price.
• All discounts, promotional or complimentary sessions/package offers are not included in refunds.
• All promotional/discounted treatments are non-refundable, non-transferable and not exchangeable for cash.
• No refund of deposit in the event of cancellation of treatment or sale of product.
• No cash refunds on products. Products exchange is applicable only if the product is intact and deemed in good condition with the discretion of the management as final.

Gift Voucher Redemption Policy

• The validity of our Gift Voucher is stated in the voucher or Sales Agreement and is strictly non-transferable and deemed to be fully redeemed on the date of expiry. Presentation of original voucher is compulsory for redemption. There will be no replacement for lost of voucher.

Package/Product Policy

• All packages validity is stated on the vouchers or sales agreements and is strictly non-transferable with no extension of expiry date.
• All packages are deemed utilized upon expiry date.
• All products sold are deemed to be in good condition and without defects.
• All regular and promotional packages can only be utilised at the point of purchase.

Cancellation/Late Arrival Policy

• All treatments are by appointments only.
• Customers are advised to arrive 10 minutes prior to scheduled appointment to ensure you are calm and relaxed before the spa treatment.
• Treatment time will be affected for customer who is late.
• A 24 hours advance notice is required for cancellation of appointments. Failing which, it will be imposed as a ‘No-Show’ and reflected on treatment record. For every two ‘No-Show’, it will be considered as a utilized/full treatment.

Confidentiality and Communication Policy

• All information provided by clients is strictly confidential and for the purpose of completing sales transaction and internal marketing and billing.
• All clients are able to contact, file complaints or grievances via our email, telephone or fax machine.
• All complaints and grievances will be directed to the management in our complaint form and the management will resolve the matter within a maximum of 21 days upon receipt of complaint, not including Sundays and Public Holidays. All unresolved complaints will be channeled to the CASE Mediation Centre.
• All complaints can be directed to 61 Tras Street S(079000) Tel: 6222 0061 Email: revivewellness@singnet.com.sg

Payment/Price Policy

• Payment methods accepted are in Singapore currencies, nets and major credit cards.
• All product and packages are clearly stated on the products/price lists and are easily available over the counter.
• Discounted prices are clearly stated and made known to client before treatment.
• All prices quoted at the time of booking will be honoured and any changes in booking time thereafter will affect the price quoted.

Programme Policy

• Clients have to agree to take measurements before and after treatment solely for the purpose of result comparison.
• A programme plan will be set for clients and they will have to adhere strictly to the programme designed for them to achieve maximum result.
• Clients shall not hold Revive responsible for their failure to achieve the desired result if they have violated the above conditions.
• Revive reserves the right to use client’s testimony as their internal marketing and promotional material with their prior approval.

Locker Policies and Spa Etiquette

• Lockers are available to store client’s belongings, which must be cleared after each treatment. Belongings left on overnight will be removed and non-identifiable items found in such lockers will be kept for 30 days and then given to charity.
• Locker keys are issued to the client during their treatment and must be returned in good condition after use.
• Clients use the lockers at their own risk and shall not hold Revive responsible for any losses or damaged caused to their belongings.
• All mobiles must be switched to silent mode upon entering the premises of Revive and should not be used during treatment.
• All clients are advised to minimize noise level in order not to cause disturbance to other clients who are enjoying their treatment.
• Clients who breach the above conditions or behave unreasonably will be asked to leave the premises immediately.
• Clients who are deemed inappropriately behaved or dressed will not be allowed to enter the premises for treatment.

Consultation Policy

• All clients should sought medical consultation and have verified with their medical personnel that they are medically fit to undertake any of the treatment provided by Revive Wellness.
• Clients should not hold Revive Wellness or the Therapist responsible for any mishaps during the course of treatment or liable for anything which client does or omit in reliance on information provided by client himself/herself.
• Clients must be fully aware and have agreed to abide to the terms and conditions above.

All regular and promotional packages can only be utilised at the point of purchase

Customer’s Acknowledgement

• Customer acknowledges that He/She has reviewed and read the terms and conditions set forth herein and accepts this Agreement as a legal and binding contract, and all the rights and obligations set forth herein will be in force from the date of signing this Agreement.;  He/She is of legal age and capacity and is willfully entering into this Agreement

I have read and understood the above and am willing to proceed with my treatment with Revive Wellness.
Revive Wellness reserves the right to make changes or amendments to the above terms and conditions in accordance to the requirements of Case Trust and SPF CAT 1 licence.